Return Policy

Return Eligibility Summary:

Return Period: 60 days from the date of delivery
Refund Processing: Up to 10 days after we receive your return
Return Shipping: Paid by the customer
Restocking Fees: None

At Mira Well Co, your satisfaction is important to us. If you’re not fully happy with your purchase, you may return eligible items by following the guidelines below.

Return Period
You may request a return within 60 days of receiving your order. To qualify, items must be unused, in their original condition, and include all original packaging and tags where applicable.

How to Return an Item

Step 1 — Contact Support
Email our support team at info@mirawellco.com with your order number and reason for the return. We will provide you with return instructions, a return form, and the correct return address.

Step 2 — Package Your Return
Securely pack the item(s) you wish to return and include the completed return form inside the package so we can process your request efficiently.

Step 3 — Send the Package
Ship your return using a reliable carrier that provides tracking. Return shipping costs are the responsibility of the customer.

Step 4 — Refund Issuance
After we receive and inspect your return, we will process your refund within up to 10 days.

Refund Timing
Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Return Shipping Costs
Customers are responsible for the cost of returning items. We strongly recommend using a tracked shipping method, as we cannot guarantee receipt of untracked returns.

Items Not Eligible for Return
Some products may not be eligible for return due to hygiene reasons, product type, or manufacturer and regulatory guidelines. If you are unsure, please contact us before returning your item.

Exchanges
If you would like to exchange an item, please contact our customer support team and we will assist you with the process.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us at info@mirawellco.com with your order number and a photo of the issue. We will resolve the problem promptly at no cost to you.

Need Help?
If you have any questions or need assistance with a return, our support team is here to help.

Customer Support Hours: Monday to Friday, 09:00 to 17:00 GMT
Email: info@mirawellco.com